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What Online Phone System Features Are the Best

man sitting in car using his online phone system

Every single business needs a digital presence in order to stay competitive and accessible to its customers or clients. Even the smallest of operations needs a reliable phone system. Fortunately, there is a surplus of great options available to choose from when it comes to choosing the right online phone system options for your company.

In this article, you will find everything you need to know about choosing the right phone system for your Small- to Medium-sized business (SMB). Whether you run a small business with fewer than 10 employees or operate as part of a large company, chances are you can find a suitable online phone system for your needs with great options.

What is an Online Phone System?

An online phone system is basically software that allows you to store, manage, and route calls over your phone system. If you use a traditional phone system or are operating out of your home with your personal phone, you will need to manually store and route each call. An online phone system makes this kind of manual effort a thing of the past. Instead of relying on employees to remember to dial each number, you can store all phone numbers in your phone system and have calls routed to the right person or extension. This can save you a tremendous amount of time and money.

What you should look for in an online phone service?

Choosing the right phone system for your company can be a daunting task. With so many options and features to consider, it can be difficult to decide which one is best for your business. Here are a few things to keep in mind when choosing an online phone service.

If you are a small business, you can get away with using a cheaper, less powerful phone system. However, if you operate at a large corporate level, you will need a powerful system that can handle the demands of your employees. So, consider how many phones and extensions you will need.

Next, consider the features you would like your phone system to have. As I mentioned in another article, 8 awesome reasons your business needs a virtual phone system, online phone systems can have more options than you can shake a stick at. For example, do you need call forwarding, audio or video conferencing, call waiting, or a Dial-by-Name Directory?

An online phone service should have a wide variety of features. Why? You need to be available for your customers. It’s interesting what peoples’ thoughts are as to what they should have as features. At the least, you will want options like voice mail, caller ID, call forwarding, and perhaps the ability to have conferencing or fax capabilities. You will want to have the ability to customize your phone service to fit your needs. And these don’t even begin to touch the tip of the iceberg. The VoIP phone system I use has over 50 features.

We need to discuss the cost.

Next on our list to discuss is what kind of service plan you need. How much are you willing to pay? Depending on the virtual service provider you decide to choose, look into whether they charge you monthly or annually, what features come with each plan, and how many users are included in each plan. Can you add additional features? If so, what would be the cost?

Last but not least, don’t forget to ask if the provider has any money-back guarantee, volume discounts, or any other special promotions you can take advantage of.

***Disclosure: This post and our website contain affiliate links, and I will be compensated if you make purchases using them. Please see our affiliate disclosure.***

Does the service provider have a customer-service-oriented support desk?

There’s nothing worse than trying to set up an extension or having something go wrong with your phone system only to have no one to help you out when you get into trouble. Who are you going to call — or email — or phone? Does your online phone service have 24/7 service? You might even want to check and see if they have answers to common questions in an easily-accessible place that you can look at. Or, better yet, do they have live chat?

Phone service should be user-friendly.


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I’ve used online phone services that are extremely difficult to figure out, and you couldn’t get any support, so you want a phone service that is user-friendly. It should be easy to use and operate. I have found Phone.com to be very affordable, easy to use, and versatile.

Did I mention that as a virtual assistant, it is critical that your clients be able to reach you sometimes by phone. If you can’t always be available by phone, they should be able to leave you a message and have a return call within 24 hours. You should shop around for the best phone system that will handle the things you need it to handle; however, you should always look for a phone system that is inexpensive, flexible with multiple features, have a support system where you can get help, and be user friendly. After all, your phone system is going to be the first impression that a client gets of your virtual assistant business. You want to start out on the right foot with them.
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Pam Lokker is a proficient B2B SEO copywriter, Web3 writer, Freelance Business Assistant, Overall Editor, and Proofreader. I can write and polish press releases, blog posts, articles, and web content.

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