Hosted PBX Phone System Can Be Beneficial

Today we’re going to look at what a hosted PBX Phone System is and why every Small- to Medium-Sized Business (SMB) should have one.

What Is a Hosted PBX Phone System

According to Wikipedia, “Virtual PBX systems or hosted PBX systems deliver PBX functionality as a service, available over the public switched telephone network (PSTN) or the Internet. Hosted PBXs are typically provided by a telephone company or service provider, using equipment located in the premises of a telephone exchange or the provider’s data center. This means the customer does not need to buy or install PBX equipment. Generally, the service is provided by a lease agreement and the provider can, in some configurations, use the same switching equipment to service multiple hosted PBX customers.”

Many, MANY, years ago, a PBX was a company switchboard that the switchboard operator needed to manipulate cord circuits. I can imagine that the operator sometimes felt like an octopus having to manage all those cables. Can you just see having to stay on of all those business calls?

hosted PBX phone system
Oh, so many wires!


Why Should an SMB Have a Hosted PBX Phone System
Hosted in the Cloud

A Hosted / Cloud / Virtual PBX means you have availability of built-in business continuity. Should your business have loss of power, a natural disaster or some other emergency situation, it’s a simple matter to quickly and easily relocate your hosted PBX phone system. There would be no costly hardware installation to worry about. Should you lose your WAN connectivity, calls and faxes can be routed to mobile devices utilizing call forwarding or simultaneous ring while still being able to answer the call or fax prior to forwarding.

Feature Loaded

Besides offering the basic call features of call forwarding, call screening, call waiting, call transfers and voice mail, many hosted PBX companies offer a host of other features allowing you to pick and choose what features are going to best fit your company. These could include the ability to select toll free numbers and have them start with 800, 888, 877, 866, 855 or 844; get local numbers or global numbers; have your own custom greetings and hold music, and much more.

Cost Effective

Wouldn’t it be nice if you didn’t have to worry about capital expenditures for the telephone and networking hardware utilized for hosted PBX phone system? This is possible. Minimal setup and programming costs could occur; however, this would be small in comparison to what a traditional PBX would cost to install. Once your account is active and set up the way you want it, you typically would only pay a monthly recurring charge for the services and features that you receive.


With a traditional phone system, Small- to Medium-sized businesses are limited by how many users they can handle. Not only that, you would need to worry about how many lines you have purchased from your local telephone provider. Cloud PBX systems can expand and grow with your business – either locally or globally – according to your needs. What this means is that as you add or subtract staff, you can also scale your hosted PBX up or down.


A hosted PBX Phone System is much more technologically advanced so call reception has improved greatly over the years. Many PBX companies boast of having a 99.9% up time with exceptional on-line security measures and data encryption capabilities.

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There are many cloud / virtual PBX companies that are competing for you to jump on board. Now is the time for your small business to start enjoying the benefits of having your own virtual PBX system. Every SMB should have one. Borlokvirtualassistants.com has one. Isn’t it time that you at least look into it?
Pam Lokker is a skillful writer and proficient virtual assistant. Borlok Virtual Assistants is the place to get global expert Virtual Assistant services with quality and on-time delivery.

Note: Borlok Virtual Assistants LLC will be practicing full disclosure for any affiliate links we use. Please see our Affiliate Disclosure Policy.

Updated 9/18/2023
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