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Tag: virtual assistants

Client Retention Is Critical For Small to Medium-Sized Businesses

Client Retention Is Critical For Small to Medium-Sized Businesses

Nowadays, client retention is critical to the well-being of Small to Medium-sized Businesses (SMBs). It’s not always easy to work with those clients that ask for the moon but give you impossible demands that eat up your time and money. So what can you do with those cantankerous clients, especially if they get ticked off at you? Let’s take a look:

Client Retention Is Critical

Give careful thought on whether to keep them or set them free.

Sometimes, it’s hard  to tell which customers are the best. We know right from the get-go that we’re going to have trouble with a particular client. You just get this tightening in your belly as they speak with you during your free consultation that maybe they could be trouble. For goodness sake, pay attention to your intuition. Most of the time, your intuition won’t lead you astray.

If those cantankerous so-and-sos get too ornery, it’s going to take you bucking up and deciding whether they’re just too much trouble to make it worthwhile to continue the relationship with them. It’s okay – if your decision is to let them go, go ahead. Just make sure you weigh all the risks.

Set their expectations early.

Unfortunately, we’ve only had to learn this through hard knocks through the years. Set realistic expectations for them and get their expectations of what they want from you. Doing so will hopefully keep you from wanting to kick yourself in the butt because you neglected to do that.

Don’t burn your bridges.

If you decide to let a client go, or even if they decide to leave your services, make sure that it is in an equitable way. Burned bridges can cause unnecessary stress and hard-feelings that could develop into something more serious like bad-mouthing of you on the social media networks or even lead to lawsuits.

Stroke the feathers of the good clients and keep them happy.

Client retention is critical to the success of your business. Make sure that your client relationship management is above reproach. A happy client can be a long-term client.

To many times, SMBs will stroke the wrong feathers. What I mean is that they will bend over backwards for the brand new client while they let their old clients fall by the wayside. Folks, that’s just plain silly — your older clients are your bread and butter; they have been tried, tested and proved to be reliable. Now why in the world would you want to go mess that up?
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Pam Lokker is a skillful writer and proficient virtual assistant. Borlok Virtual Assistants is the place to get global expert VA services with quality and on-time delivery.

3 Things a Virtual Assistant Can Do to Post Quality Content to the Web

3 Things a Virtual Assistant Can Do to Post Quality Content to the Web

Virtual Assistants can find themselves in a bind and not be able to find the time for writing articles due to their clients’ demand on the VA’s time. Do you know any other ways to post quality content to the Web? I do. Let’s check it out.

I’m sure you have all heard me lament that I just don’t have the time to write articles anymore. You see, as a virtual assistant, my clients are my priority. With working from dawn to late in the evenings, there just aren’t extra minutes in the day for personal writing. I had to find 3 things I can do to post quality content to the Web and do it fast!

Post Quality Content

Share

Did you just read an article on the Web and really, really like it and you think your clients or colleagues might enjoy it? Share it through one of the popular bookmarking and sharing services that you can find on the Internet. There are some that you can get a share button to add to your popular Web browsers like Firefox, Internet Explorer, Google Chrome or Safari. Reading an article pertaining to your niche? Share it!

Talk it up in social media

Okay, so maybe you don’t have a lot of time to write an article. But, if you can take five minutes out of your day, you can post to LinkedIn, Facebook, Twitter, or some of your other favorite social networking sites. Here are a couple of benefits for doing that:

1. Increase your brand image:

It stands to reason that the more you post, the more chances you will have of having your logo, photo, business, etc. visible in the eyes of the public. Seeing can lead to their talking YOU up (watch out; it can work in reverse also) and spreading their feedback.

2. Become more widely known as an expert in your field

If you continuously offer valuable input on Facebook Pages or to your social media in response to questions pertaining to your niche, the chances are very strong that they will look to you to solve their needs in the future. You will gradually be recognized as a go to person for help in solving issues.

Offer input in forums

In my opinion virtual assistants or anyone that has a niche that they write about should have at least one forum that they are a member of. Why? Here are just three benefits of becoming part of a niche forum:

Sharing opportunities

After all, if you like horseback riding (yup, that’s me), then you want to be able to talk with other people that have the same interests and get new content for writing blog posts or articles when you get more time.

Brainstorming opportunities

If you have an idea, you can bounce that idea of another member or even all members of the forum and ask for advice on what the members think. It’s a great way to receive, give, exchange, recommend (I’m sure there are more words I could think of to describe this if I thought about it, but let’s go on.)

Networking opportunities – The more people you know and like you and hear of your virtual assistant services, the more they will spread the word to their business associates. Who knows? You could gain some new clients yourself in the process as their business associates come to you for services you offer.

A virtual assistant has to be alert to new opportunities to take advantage of managing their time. There are several ways you can post quality content to the Web, even though you may not be actively writing articles or blog posting. Some of those methods can take as little as five minutes. Good luck!
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Pam Lokker is a skillful writer and proficient virtual assistant. She is co-owner of Borlok Virtual Assistants, the place to get global expert VA services with quality and on-time delivery.

A Small Business Can Benefit From Outsourcing

A Small Business Can Benefit From Outsourcing

A small business can benefit from outsourcing. Now the business owner might think that freelancing is a thing of the past due to large corporations outsourcing most of their help overseas. But, that’s simply not the case. There is plenty of work nationally, plus you can outsource overseas yourself by outsourcing in Canada, UK, Australia, and lots of other countries.

Benefit From Outsourcing

So is there a way a small business can benefit from outsourcing? Yes, there are three specific ways to go about it:

1. Identify the tasks you can outsource

What do you have on your plate right now that you can have someone else take care of, thereby freeing up time for you — things like transcription, article submission, copywriting or copy editing and much more. Make a list and then prioritize them.

2. Systematize tasks

Before you give work to a freelancer, you want to make sure that you write up your instructions so they are clear. One problem I see with clients all the time when they are outsourcing to me is that they skip steps. Not every freelancer will try to fill in the missing step. They will sit there and say “I can’t do that; it doesn’t work.” Be complete and concise in writing out what you want your freelancer to do and avoid any misunderstandings up front.

3. Don’t wait until your workload demands that you get extra help immediately.

The time to go through the process of finding freelancers is now before you end up with a short deadline. Check out the major freelance marketplaces. Need some more encouragement as to how a small business can benefit from outsourcing? Check out this article: Recap on the Benefits of Becoming a Virtual Assistant.

Are there other avenues you can pursue to find good, honest freelancers? Sure there are. If you travel a lot and attend a lot of conventions or seminars, keep your eye out for virtual assistants that may be there, as well. Another option would be to search the internet under keywords like outsourcing, freelancing, virtual assistants, and a wide variety of others such as benefits, freelance marketplace or independent contractors.

Being proactive and taking a look at what you can outsource now, organizing your possibilities, and then looking for good outsource possibilities now will save you time and money in the long-term. Do you need a jump start at making that list? According to this article, Outsourcing: Three Keys to Outsourcing Success by Janet Attard, “When you are a one-person or micro-sized business you not only have to create the product or do the income-producing service, you also need to answer calls from customers, make sales calls, get a website set up, get active in social media, send out invoices, do the bookkeeping, keep marketing your business, and do a whole lot of other things, too. To keep up with it all you could easily work 12 to 14 hours a day , 6 or 7 days a week.” Does that help to kick start you?
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Pam Lokker is a skillful writer and proficient virtual assistant. She is co-owner of Borlok Virtual Assistants — the place to get global expert VA services with quality and on-time delivery.

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