Today is a new day; what can you do to achieve business success? Whether it be the beginning of a new year is really irrelevant because you can put into motion the 3 Cs on any day. All it takes is putting these 3 things into action.
No, I don’t profess to be a master teacher, by any means, on how you can achieve business success. From looking at our own small virtual assistant business, I’ve found that for us, there are 3 Cs you can incorporate into your action plan to achieve the success you crave.
Achieve Business Success
Communication is key to achieving success. Every day, you are working with staff, colleagues, competitors, clients or vendors. Talk to each other for heaven’s sake! Whether you use a smart phone, a telephone, email, Skype, in person or internet messenger, don’t leave room for misunderstanding which can lead to ruffled feathers, hurt feelings, or worse yet, cause you to do irreparable damage to the reputation of your business.
Don’t misunderstand. You should not have to be the only one to demonstrate good communication skills. This is a two-way street. The client also needs to communicate so we can provide them with the best service they want and expect. This, of course, would apply to the other groups I mentioned — your staff, colleagues or vendors need to speak up too. In order to achieve success in business, you need to have good communication.
The Second C
I had a real dilemma as to whether to put this as the 1st C because it is so vital in order to achieve success in business, but I decided to put it second because it really only makes sense. One of the items you need in order to provide excellent customer service is good communication. You could say they actually go hand in hand.
Take the time to understand your clients’ needs. This key element pertains to whether you are in the virtual assistance industry, information technology (IT) industry or whatever other field you are in. You MUST provide superior customer service. You must provide a comprehensive customer service experience for your client!
The Third C
So based on the first 2 Cs I gave you for what you can do to achieve business success, that brings in the element of commitment as our third C. You’ve got to be in this for the long haul. You are going to have up days and you are going to have down days. You need to be committed, be Brave and work hard for that ultimate success you want to achieve. You can do it! As Margie Warrell, the best-selling author of Find Your Courage said, “Your failures don’t define you. Your response does.”
Achieve Business Success
So repeat after me. The 3 Cs you can do to achieve business success are communication, customer service and commitment. If you want, take each C one at a time and work on it so it becomes a habit. Then slowly incorporate the other 2 Cs so they become a way of life. Be diligent, consistent and look forward to the success you know you CAN achieve this year.
Pam Lokker is a master writer and proficient virtual assistant. Borlok Virtual Assistants is the place to get global expert VA services with quality and on-time delivery.
Clients are even more precious than gems. Client retention is critical for small- to medium-sized businesses.