A knowledge bank is where you can go to well, gain knowledge, right? Well, our knowledge bank is where you can go to learn some tips on the best way to climb that all-important ladder to success.
Using the many letters of the English alphabet, let’s see just how you can do that as a small business owner.
A – is for Active; always be active in searching new ways to help your client. They will appreciate it.
B – is for Be on Time with Delivery! If you agree with a deadline – MEET IT! Don’t give excuses.
C – is for Communicate, communicate, communicate. Do not leave your client in the dark. Regular status updates, roadblocks, etc. should be the in thing.
D – is for Deliver with a smile. Think happy when speaking on the phone or writing a communication, and you will emulate your pleasant demeanor onto your client.
E – is for Efficiency. Being efficient and organized will open up extra time for other things, including time for yourself.
F – is for Fun. Have fun and enjoy the work that you’re doing.
G – is for Goal Achievement. Set a realistic goal, and then GO for it!
H – is for Honest. Never, ever practice deceptiveness with your clients. Always tell your client the truth.
I – is for Integrity. Integrity is similar to being honest but it contains the added element of being completely honest and sincere.
J – is for Jewel. Be a jewel to your client. Go out of your way to provide excellent customer service and on-time delivery.
K – is for Knowledge. You can’t ever get enough of it.
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L – is for Late. Never, ever be late for projects, meetings, appointments – or anything!
M – is for Maximize. Maximize your potential. Always look at ways you can improve how you do things. Challenge yourself daily and critique your results from the eyes of your client.
N – is for No. It’s okay. You can say no to your client as long as you are realistic and provide a reason for why you are saying, “No, I’m sorry. I can’t…but I can do this instead,” or No, I’m sorry. I can’t have what you’re asking by…but I can get it done by…
O – is for Opportunity. When an opportunity presents itself that might help you better yourself, grab it before it goes away.
P – is for Prepare. When working on a project for your client, prepare ahead of time and have everything you need to be able to do the job.
Q – is for Quality. As far as Borlok Virtual Assistants, LLC, we are big on giving our clients quality whenever possible. However, some clients may not be as concerned with quality. They may be more interested in quantity. Our recommendation is to discuss this with your client. What do they want? After all, they’re paying you; you are not paying them.
R – is for Relationship. Do everything you can to have a positive relationship with your client. Cultivate client relationships so they grow strong. Don’t forget to refer to this knowledge bank frequently for other tips that will strengthen your relationship with your client.
S – is for Scan. When your client or someone else sends you an email or other pieces of written material, don’t scan it! Read it thoroughly and carefully all the way through. See YOU are the reason We Missed Your Deadline for more tips.
T – is for Tomorrow. Don’t put work off for tomorrow what you could have or should have done today.
U – is for Upset. Don’t get upset over the little things. If you need to get up from your desk for a few minutes, then do so. It isn’t worth it to get stressed over things you cannot fix.
V – is for Value. You are a virtual assistant – and a darn good one at that. Your value to your client is oftentimes immeasurable.
W – is for Wealth. How do you define wealth as it means to you? Do you know how to achieve wealth? Do not wait another minute to get your free report. FREE REPORT: The Way to Wealth – By Brian Tracy, World Renowned Speaker and Business Coach! (affiliate link)
X – is for ‘Xtra. Go the extra mile when doing any writing for your client. Always check your spelling, grammar, and punctuation.
Y – is for YOU. You are the key ingredient to whether you will be a successful small business owner. Don’t ever give up believing that.
Z – is for Zing!. Zing, we did it and worked our way through the entire alphabet. Congratulations! Refer to this knowledge bank often, and we wish you the best.
Pam Lokker is a master writer and a virtual assistant professional who enjoys writing. While we are not currently taking on new clients, Borlok Virtual Assistants, LLC has been the place to get global expert VA services with quality and on-time delivery for many years.